Need Help? We're Here for You.
Whether you have a question, need support, or just want to say hello — we’ve got you. Before reaching out, feel free to browse our FAQ section — most common questions are answered there.
Contact Us
Have a question about a product, your order, or need technical support? We're here to help. You can reach us through any of the channels below.
Visit Us
Bromy
Revlon Plaza, Mezzanine Floor, Door 6
Biashara Street, Nairobi, Kenya
Hours: Monday – Saturday, 8:00 AM – 6:00 PM
Call or Message Us
Phone: +254 113 221 869
WhatsApp: Available for product inquiries, orders, or support
Email Support
Email: support@bromy.store
We typically respond within a few hours, and no later than 24 hours.
Live Chat
Click the chat icon at the bottom of the page to speak with a team member in real time (during business hours).
Need Laptop Support?
We offer remote support for setup, troubleshooting, or installation via:
- Phone or video call
- WhatsApp or email
- Zoom or Google Meet
- AnyDesk (secure remote support)
Prefer to Shop In-Person?
You can contact us to reserve a product, then visit our store to confirm and pay in person. What you see is what you get — no surprises.