Products

EVERYTHING YOU NEED TO KNOW

Frequently Asked Questions

Where is Bromy based?

Bromy is based in Nairobi, Kenya. Customers are welcome to visit our store, contact us by phone, or reach out via live chat or WhatsApp.

1. Are your laptops new or used?

Our laptops are refurbished and fully tested — cleaned, verified, and approved for reliable use. We do not sell damaged or untested devices.

What does “Ex-UK” mean?

“Ex-UK” means the laptop was originally sold or used in the UK and later imported to Kenya. These laptops are carefully tested, cleaned, and restored before resale.

Are Ex-UK laptops used or new?

Ex-UK laptops are used or refurbished. They may have minor cosmetic signs of use but are fully functional and in good working condition. Each unit is inspected and cleaned before sale.

What’s included with an Ex-UK laptop?

Each laptop comes with a compatible charger. Some models may also include upgraded SSDs, RAM, or batteries for better performance. Check the product description for full specifications.

Are Ex-UK laptops genuine and safe to use?

Absolutely. All our laptops are 100% genuine and sourced from trusted UK-based suppliers. We test every unit before shipping to ensure safety and quality.

How do I know the laptop I receive matches the listed specs?

We list the exact specifications (processor, RAM, SSD, screen size, etc.) on each product page. You’ll receive a machine that matches these specs. If upgrades were made, they’ll be clearly indicated.

Can I get software like Microsoft Office or Windows pre-installed?

All laptops come with a licensed Windows OS (Windows 10 or 11, depending on the model). Some may include trial versions of Microsoft Office, but for full access, you’ll need to purchase a license separately.

2. What if I want to return or exchange a laptop?

We offer a 7-day return window for eligible products. Items must be returned in the condition received. Refunds are processed once we inspect and approve the return.

3. How do I order?

You can also place an order directly through our website and choose your preferred payment method at checkout.

4. Do you deliver across Kenya?

Yes, we deliver to all counties in Kenya. Nairobi orders are typically delivered within 24 hours, and deliveries outside Nairobi take 1–3 business days depending on the courier.

Is payment on delivery available?

Yes — Cash on Delivery (COD) is available within Nairobi. For customers outside Nairobi, we offer secure payment via M-PESA, card, or bank transfer.

5. Will my laptop come with everything I need?

Yes. Every laptop comes with a compatible power adapter and the operating system (Windows or macOS) pre-installed — ready to use out of the box. We also include a free surprise gift with every order, such as a mouse, laptop bag, or stand (depending on availability).

6. Can you help me set it up?

Yes, we offer free setup support via phone, WhatsApp, video call, or secure screen sharing (e.g., Anydesk). Just let us know what you need.

7. Can I come see the laptop before buying?

Yes! You can reserve a laptop online or via WhatsApp, then pass by our Nairobi shop to check it out before paying.

8. Do you provide receipts or proof of purchase?

Yes. Every purchase includes a digital receipt and confirmation — useful for warranty, resale, or business records.

9. What if I don’t know much about tech?

That’s exactly why we started Bromy. We keep things simple, explain specs in plain terms, and help you choose the right laptop — without pressure or confusing tech jargon.